Terms of Service
The rules of the road for using our site and working with us.
The rules of the road for using our site and working with us.
Last updated: September 2026
These terms govern your use of this website and set out the general basis on which we work. They are not a substitute for a signed engagement agreement.
"TheAIPlumbers", "we", "us" and "our" refer to TheAIPlumbers™. "You" means the person or organisation reading this site or engaging our services.
You are welcome to read, share and link to anything on this website. You may not copy, resell or redistribute our content as your own, or use the site in a way that interferes with its operation or with anyone else's use of it. All trademarks, text, design and code on this site remain ours.
We design, build, document and maintain automation and workflow systems for organisations of any size. Any specific engagement is governed by a separate written agreement, such as a statement of work or a service agreement. Where those signed terms conflict with anything in this document, the signed terms control.
The first conversation is free and carries no obligation on either side. You keep any process map or written summary that comes out of it, whether or not you go on to engage us. Nothing said in that conversation creates a contract.
Fees, milestones and payment terms are set out in the engagement agreement for each project. Unless otherwise agreed in writing, invoices are payable within 30 days. Overdue amounts may accrue interest at 1.5% per month, or the maximum permitted by applicable law if that is lower.
To deliver on schedule we need timely access to the systems and information we have agreed on, a named point of contact, and reasonable responsiveness to questions and approvals. If work on your side stalls, our timeline moves with it. You are responsible for ensuring you have the right to grant us the access you give us.
What we build for you under an engagement, including configurations, prompts, scripts and documentation, belongs to you on payment. The general methods, templates, know-how and internal tooling we use to build it remain ours, and nothing in an engagement restricts our right to reuse them.
We treat your business information as confidential and use it only to deliver the work. We will sign a mutual non-disclosure agreement on request. We do not use your data to train AI models and we do not share it with third parties beyond what is necessary to perform the engagement.
Automations we build usually depend on third-party platforms, models and services that we do not own or control. Those providers may change, deprecate, price or interrupt their services at any time. We will design for resilience where we reasonably can, but we are not responsible for their outages, changes or defects.
We stand behind our work. If something we built does not do what the engagement agreement said it would, we will correct it at no additional charge within the agreed support period.
Beyond that, the website and our services are provided without further warranties of any kind, express or implied, to the fullest extent permitted by law. We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or business interruption. Our total aggregate liability arising from any engagement is limited to the fees you paid us in the three months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.
Content on this website is provided for general information. It is not legal, regulatory, financial or compliance advice, and it should not be relied on as such. Where an automation touches a regulated process, you remain responsible for your own validation, approvals and record-keeping obligations.
Project engagements run until delivery. Ongoing arrangements may be ended by either party with 15 days' written notice. On termination we deliver work in progress, hand over access and documentation, and invoice for work performed to that date. What we have built remains yours.
We may update these terms from time to time. The version published on this site at the time you use it is the version that applies. Material changes will be communicated directly to active clients.
These terms are governed by the laws of the jurisdiction in which TheAIPlumbers is established, without regard to conflict-of-law rules. We will attempt to resolve any dispute through good-faith discussion first. If that fails, the dispute will be resolved by binding arbitration or by the courts of that jurisdiction, as set out in the applicable engagement agreement.
Questions about these terms? legal@theaiplumbers.com.